LifeStance Therapists & Psychiatrists Sanford

“I'm very pleased with the level of care I receive at LifeStance. The providers I've worked with (Nicole and Elaine) are very competent and easy to work with. Ive never had a problem booking or adjusting appointments.”

“I absolutely love this place. Everything from making the appointment to talking to my therapist Wendy(who is amazing) and everything in between has always been great. I would definitely recommend!”

“This has been the most annoying experience of my life. The lady in the office has no clue which providers are in network or out of network. I was told they take my insurance only to have a fat bill in a few months. I called and asked why I had such a large bill, only to be told they never took my insurance and it has been out of network the entire time i have been going. They also told me if i make another appointment I will be responsible for the entire thing. This has been going on for almost 6 months. They keep giving me the same tired response. " We have sent the request call back in 2 weeks" I am so sick of this. You go to therapy to help you with your mental health, but this company turned around and give me more stress and anxiety in the long run. Terrible corporate company. Stick to the small offices. This is ridiculous. **Adding an update to this. They responded to my review with the "wecare" email and i have been emailing them for over a month to get this rectified with no response. no phone call and am still getting a message about my unpaid balance.... They obviously do not CARE, or this email is not monitored at all.”

“UPDATE: I just received a voicemail from a woman named Wendy who said that the reason I was charged is because I do not have mental health benefits but that they'll wave this first fee as a courtesy. HAHAHA - Firstly, I absolutely have mental health benefits and them "waving" the fee as a courtesy is a joke. I spent 3-4 weeks of hours on the phone to defend against my terrible 15 minute intake. Now that I've reached out to the BBB they are trying to act like they're doing me a favor. They can shove their favor and their exploitation. TLDR: 55 MINUTE APPOINTMENT CUT DOWN TO 15 MINUTES. THERAPIST COLD AND RUDE. WAS TOLD INSURANCE COVERED BUT NOW OWES $264.67. AFTER A DOZEN OR MORE CALLS NO ONE WILL CALL ME BACK. On 2/24/26 I had an intake appointment with Nicole Asadi from the Sandford location. I arrived on time and was meant to be having a 55 minute appointment. From the very start Nicole was cold, withdrawn, and would not look at me when she was talking to me. We had a super dry 15 minute intake (I know thats common for the first visit. I've been to multiple therapist). After 15 minutes she finished up and attempted to book my next appointment. I asked her if we could take the full 55 minutes as I am really struggling. She said she had nothing left to go over and continued to look uncomfortable and not look at me while I spoke about how I'm stuggling with the state of the world right now. After I stopped speaking she just said "Well, I'm not going to tell you who I voted for cause thats not appropriate." I never asked her to tell me that. She never once said anything comforting or empathetic. I left the 15 minute appointment crying and did not schedule again with her. I then scheduled with a second therapist from this office virtually and it was canceled the day of the appointment without anyone letting me know. I than found out that not only do they still have my debit card on file but that they are charging me for the full appointment because they are stating my insurance wasnt covered even after they told me it was. I now have to pay $264.67 to the office that left me crying and worse off after a 15 MINUTE appointment AND canceled on me with no notice and explaination. I have since called Life Stance over a dozen times and spoke to many people who promised that they would have a manager call me. I have not recieved ONE call from them. They are soon going to take the $264.67 from my debit card that they have on file which I need to pay my rent. I am beyond frusturated and distraught. Not to mention I have yet to find a therapist.”