Elite DNA Behavioral Health - Therapy and Psychiatry Clinic - Pensacola

“I have nothing but positive feedback to give about Elite DNA. They have been communicative and caring towards my daughter’s needs. The have provided excellent service each time I interact with staff. I have used tele health and in person care for my girl. Sierra is such a doll and I truly hope people using services here show her more respect and kindness. The staff here in general need better support than what they have received per these negative reviews. They absolutely care about their clients and their well-being.”

“Poor communication. Veterans, choose a different provider. Elite has taken on more patients than they can handle. After my provider decided to change to bi-weekly visits without discussing with me first, I requested a change in provider to be able to continue weekly visits. It has been nearly 3 weeks and I have heard nothing. I sent a message directly to the previous provider to get an update 3 days ago and have not gotten any response. Their check-in process is obnoxious at best. You will answer a series of questions regarding your information every time you check-in for your visit and then answer the same questions on the day of the appointment to confirm. The system has asked me to upload a picture of my license 2x a week every week even though I provided it to the receptionist on day 1. There is no reason to confirm this information so frequently and you must do so in order to be seen by your provider. Even worse, they will actually serve you ads for medication during your check in process. Save yourself some frustration and disappointment and look elsewhere.”

“If your deciding to choose a Therapist, Do Not come here. You will be notified that if you miss or cancel under 24 hours notice, you'll be charged $40. Having an appt at 9am, your therapist can cancel at 8am. So if you took off work, paid a babysitter or are Having a bad day(needing the appt), You are not given the same grace. Then, to be rescheduled the very next day and NOT told it will be a telehealth, you've wasted another day, more money and gas. Nevermind the extra strain you're already going thru, But you do get an apology🤨.Do Not recommend.”

“We’ve been seeing Ryan regularly since March, and the difference in my 7-year-old stepson has been incredible. He has ADHD, and we’ve struggled with focus, behavior, attitude, and staying motivated — especially with reading. Since starting therapy, we’ve seen real growth in all of these areas. Ryan approaches every session with care, patience, and a clear focus on whatever issue we’re currently facing. He always offers practical, thoughtful tools we can use at home, and the changes we’ve made to our routines have made a big difference for our whole family. Our stepson trusts Ryan deeply — he sees him as both a friend and someone who holds him accountable. It truly feels like Ryan is part of the family. My husband and I have also benefited from his insights, even though the sessions are technically for our son. His guidance has helped us as parents and even strengthened our marriage. We’re so grateful for the support and positive impact he’s had on all of us.”