iMind Mental Health Solutions

“I was scheduled for a virtual therapy appointment this morning and unfortunately my experience with the intake process was extremely disappointing. I logged in for my scheduled appointment. The therapist entered the chat late and then informed me that she could not see me because I had not completed required paperwork. What I find particularly frustrating is that I received several reminders from this office about my upcoming appointment, including reminders emphasizing how much I could be charged if I did not show up. At no point did I receive a similar reminder stating that my paperwork was incomplete or that my appointment could not take place unless it was completed. Earlier in the week, the office also texted me regarding my insurance card, which I addressed, and I never received any follow-up indicating there was still anything preventing my appointment from going forward. During the chat, I asked the therapist twice why the missing paperwork had not been brought to my attention beforehand, particularly when the practice clearly has a system in place for sending appointment and no-show reminders. Her response was that it had been addressed when the appointment was originally scheduled. I was seeking therapy following the recent death of my father. Things in my life are understandably a little overwhelming right now, which is precisely why I was seeking professional support. I don’t think it is unreasonable to expect a mental health practice to recognize that patients reaching out for help may be going through difficult circumstances and to have an intake process that clearly communicates anything that would prevent an appointment from taking place. I showed up for my appointment ready to begin therapy. A simple reminder that paperwork was outstanding could have prevented this entire situation. I will not be moving forward with this practice. My first experience left me with the impression of an unprofessional and poorly managed office.”

“Psychiatry services here provides an accessible way to get evaluated & prescribed meds. People at the front desk are very polite & never give any issues. Amy is the best therapist and I’m lucky to have her ”

“I’ve had a very positive experience with Amy Montanez at iMind Mental Health Solutions. Amy is compassionate, attentive, and easy to talk to. She creates a comfortable, supportive environment and takes the time to truly listen and understand what you’re going through. I’ve felt respected and cared for in every session, and I’m grateful for the guidance and perspective she’s provided. The office itself is welcoming and well-run. Byron at the front desk is always friendly and helpful, which makes a big difference when you walk in. You’re greeted with kindness and professionalism from the moment you arrive. I highly recommend Amy and the team at iMind Mental Health Solutions to anyone looking for thoughtful, quality mental health care.”

“I love this place ! Absolutely one of the best mental health therapists and doctors. I have PTSD anxiety with bipolar to me mental health is my top priority and they make it their priority also. I am such a better more healthier person and I can actually stabilize myself now. Thank you I- Mind”