The Center for a Healthy Mind and Wellbeing

“This practice habitually cancels and reschedules visits, electronically by email and text, especially for Dr. D, who also habitually is late, sometimes up to 2 hours, but at least 1/2 hour, in my experience. Since I became a patient a year ago, 2/3 practitioners have left the practice. Apparently they recently closed the OP office except for Monday's, and have no staff except for Dr. D. himself. Phones purportedly are forwarded to the SS office, but as a patient I received no notification of the changes. When my insurance company called 4 times to confirm they were paying my claims, they couldn't even get through to anyone. I personally gave the office the relevant insurance reference number and asked them to call my insurance company to resolve billing issues so that the office would schedule my most recent appointment. The office refused to contact the insurance AND to reschedule me. When I explained that I am a patient in need of medical care (specifically new prescriptions), the SS receptionist yelled at me, interrupted me repeatedly, and refused to answer any of my questions or even listen to my billing request. I left a lengthy and detailed voice message for her boss, who also happens to be the office manager and person with whom I was told to speak to resolve the billing issue.She never returned my call. I guess they don't care if patients run out of medications, which can be life threatening. I wonder if Dr. D. Even knows that his office is more concerned with billing and insurance protocol, even when they're in the wrong, more than his patients themselves. less »”

“I was laughed at by Dr. De Carvalho. I was not being listened to by him, not taken seriously either. Takes things personally. I'm at a different Dr now and I am much happier. Receptionists are nice here, though. Unfortunately not a good enough reason to stick around if the owner/provider is an arrogant jerk, however. Oh, the front desk doesn't return your calls or listen to your voicemails. Despite their voicemail thing saying to not call back multiple times or their response will be delayed, I called from a different phone number and was answered immediately. Curious.”

“Main problem is the office staff (in both locations). They have a terrible attitude toward patients. I’ve put up with the front staff for years, because I liked the nurse practitioner who saw me...but really, it’s not worth the aggravation. Instead of feeling a healthy mind, you just get stressed out. This week, I had a couple of issues and I’ve been waiting for a call back for a long time. I went in person and said that my call wasn’t returned. Instead of taking responsibility for the inaction, the lady at the front desk was very defensive and in an overtly rude manner told me that they ALWAYS return calls. OBVIOUSLY, as you can read in other reviews, they either not answer the phone (I also called several times) and/or they DON’T ALWAYS return the calls. The problem I had was not fixed and there was no will to help. That was my last time there.”

“Dr. DeCarvahlo is always running behind schedule a minimum of 30 minutes but more frequently more than an hour. I understand that psychiatrists have emergencies which arise but the frequency of these occurrences lead me to believe the underlying issue is a lack of time management which could be avoided by having the foresight to reserve 30 minutes each morning and 30 minutes each afternoon specifically for emergencies thus minimizing the wait time for other patients. The office staff has never informed me that the doctor is running behind upon arrival. Had that information been provided, would have retrieved my laptop from my vehicle worked while waiting. The first time I was forced to wait for 90 minutes, the doctor had the audacity to tell me that if this was something I was not prepared to deal with, that maybe I should find someone else for treatment but then informed me that this area of Florida has a shortage of psychiatric professionals and that very few were accepting new patients. I felt trapped in an unhappy situation. In one case, I showed up for an appointment and was told that the doctor had called in sick and that they were just trying to call me (interesting since they only have my cell phone number). In another case, I was called an hour before an afternoon appointment and informed that the doctor was not longer accepting afternoon appointments and that I would need to reschedule. When I asked why I wasn't informed earlier, I was told that the decision to cancel afternoon appointments was made that day. They then had the audacity to charge me a late cancellation fee when I cancelled 7 hours before an appointment due to having the flu. When I complained not only did the doctor refuse to discuss the topic, he proceeded to tell me that he didn't want to hear that I had tried to be patient, that he had been at the hospital at 6am before coming to the office to see patients, he had patients in crisis that took precedence, etc. From reading the other reviews, to me it appears the doctor is more interested in making money than properly serving patients.”