Elite DNA Behavioral Health Therapy & Psychiatry Clinic - Sarasota

“Absolutely unacceptable experience. I called this behavioral health office because I was trying to get my daughter’s medication taken care of, yet their main concern seemed to be collecting two $40 no-show fees. I was transferred to billing, sat on hold for about 20 minutes, and was then told billing couldn’t even help me and that only the office manager could. After nearly 30 minutes of being transferred around because their own staff apparently didn’t know who handled the issue, I was understandably frustrated. The office manager finally called me around 8 PM. She removed one fee, required me to pay the other $40 before moving forward, and then proceeded to lecture me about “respecting her staff.” I never disrespected anyone. Pointing out poor communication, unnecessary transfers, and a frustrating lack of concern for my daughter’s medication is not disrespect. What is most disturbing is that this is a behavioral health clinic caring for children, yet there seemed to be more urgency over a $40 fee than making sure my child had access to her medication. I still never received the return call from the doctor that I was waiting for. The lack of professionalism, communication, compassion, and accountability was shocking. If this is how they handle a parent simply advocating for their child, I would seriously think twice before trusting them with your child’s behavioral health care.”

“I am being denied usage of the sliding scale fee that I personally applied for and was approved for. The supervisor, Priscilla Hagedorn gave me a hard time getting it approved back in March but did approve it only problem is she refuses to apply it to my account, she will only apply it to my husband's account. I didn't even apply for him and my husband never applied for himself. She has repeatedly shifted the blame on me like I did something wrong meanwhile she dropped the ball and won't admit it and fix it. She thinks that gaslighting and blame shifting onto a mental health patient who's trying to rightfully obtain services they were approved for is a better way to cover her failure at doing her job. I'm currently trying to escape a domestic violence situation and it's killing me that I can't get access to what I need but my abuser is. And to top it all off I'm being psychologically abused by an employee of a mental health office.”

“Dear Doctor, I wanted to take a moment to tell you how grateful I am for the care you gave me. From the beginning, I felt I was in capable hands, and that brought me a great deal of comfort. Your talent and skill are obvious, but what stands out just as much is the confidence and care you bring to your work. I am so happy with the results and deeply thankful for the successful outcome. You made a real difference in my life, and I want you to know how much I appreciate everything you did for me. Thank you for being such an exceptional doctor.””

“My husband Kevin has been seeing Shannon Dolinger and she is absolutely awesome! Shannon is completely focused on the patients well-being, and he receives 5-star care every time, without fail. She always responds to his needs. If we could, we would give her 10 stars.”